Refund & Cancellation Policy

1. The short version

Different things we sell have genuinely different refund rules, because our own costs differ. Domains are bought from a registry the moment you order and cannot be returned. A workstation that hasn't shipped yet can be cancelled easily. This page sets out each case plainly so there are no surprises.

2. Domain names

Domain registrations, renewals and transfers are not refundable. When you place an order, we immediately purchase the registration from the registry through our upstream provider. That charge is non-reversible, and the domain becomes yours regardless of whether you go on to use it.

• Check spelling carefully before ordering. A typo in a domain name cannot be corrected by refund.
• If a registration fails at the registry and the domain is not allocated to you, we refund that amount in full.
• If a domain is suspended because registrant details you supplied were inaccurate, no refund is due.
• Some TLDs offer a short grace period at the registry's discretion. Where one exists and applies, we will pass it on, less any non-recoverable fees.

3. Hosting and web services

• New hosting orders may be cancelled within 7 days for a full refund, provided the account has not been used to host live content.
• After 7 days, cancellation stops future billing. We refund unused whole months on annual plans, less any setup cost and any bundled free domain, which is charged at its normal rate.
• Monthly plans are not refunded for the current month.
• No refund is due where an account is suspended or terminated for breach of our Terms of Service.

4. SSL certificates

Refundable within 7 days of purchase provided the certificate has not been issued. Once issued and validated, the certificate authority's charge is non-recoverable and no refund is possible.

5. Hardware

Before dispatch

You may cancel a hardware order before dispatch. We refund what you have paid, less any component costs already committed on your behalf and any non-returnable custom parts. We will tell you the exact figure before processing.

On delivery

Inspect goods on delivery. Report transit damage, shortage or an incorrect item within 48 hours in writing, with photographs. We will replace, repair or refund at our option and at our cost.

After acceptance

Correctly supplied, working hardware is not returnable for change of mind. Custom-assembled systems in particular cannot be restocked. Faults after acceptance are handled under the manufacturer's warranty — see section 5 of our Terms of Service.

Any return must be in original packaging with all accessories and documentation. Goods showing physical damage, liquid damage or unauthorised repair are not accepted.

6. Software development

• Development is billed against agreed milestones. Advances against completed or in-progress milestones are not refundable.
• If you cancel mid-project, you pay for work completed to that point. Any balance held against milestones not yet started is refunded.
• If we cancel without cause, we refund all amounts for work not delivered and hand over everything completed to date.
• Disagreement about whether delivered work meets the agreed specification is handled through the revision process in your statement of work, not through refund.

7. AMC and support contracts

• An AMC may be cancelled on 30 days' written notice.
• We refund unused whole months, less the value of any callouts, parts or preventive visits already provided in excess of a pro-rata entitlement.
• Contracts terminated for non-payment are not refunded.

8. How to request a refund

Email hello@parikshitsolutions.com with:

• Your invoice number and order date
• What you are asking to be refunded, and why
• Photographs, where the request relates to damaged or incorrect goods

We acknowledge within 2 working days and give you a decision within 7 working days.

9. How refunds are processed

• Approved refunds are issued to the original payment method. We cannot refund to a different account.
• Processing takes 7–10 working days from approval. Your bank or card issuer may take longer to show it.
• GST is adjusted through a credit note in accordance with GST rules.
• Payment gateway charges on the original transaction may be deducted where they are not recoverable by us.

10. If we cancel an order

We may decline or cancel an order — for example where a product is unavailable, pricing was listed in error, or we cannot verify the order. Where we do, you receive a full refund with no deduction, and we will tell you why.

11. Chargebacks

If you believe a charge is wrong, contact us first. Raising a chargeback without contacting us costs both sides time and money, and we may suspend services on the account while the dispute is open. We have never failed to resolve a genuine billing error directly.